The car owner queries service time is short Complain 4S shop works uncompletely

submitted 29-07-2010

Network news of Jingchu car (reporter Li Yuan) On July 25, group into the wide vapour Toyota small The field people's livelihood shop of the scene interviews; At a time when every one is surnamed car owner of over in and 4S manager is for a issue of theory, endlesslies at shop, grouped into and interviewed Ms. Yu immediately small. My lady reflects with the reporter, it takes about an hour when being safeguarded and maintained to do once in the past, come the shop today, servicing time less than, notify, maintain right away 40 minute still, she suspects a staff member operate the fault in 4S shop, it will be like this to leak and safeguard the procedure maintained. Small to arrange on this question until the intersection of manager and GongAn Wang query sell by the intersection of scene and the intersection of field and the intersection of people's livelihood and shop. For give up misgivings of car owner, manager Wang ask, get, maintain, operate one the intersection of I and lady, explain the reason shortened in time live. According to the introduction of manager Wang, wide vapour Toyota The reason why the field people's livelihood shop of the scene can be shortened and safeguarded the time to maintain. Main reason that is two respects. The first is that the apparatus is advanced, this shop has a bus technology of unique systematization of Guangfeng, a car can finish all complicated operation procedure in a engineering location, and the related treatment apparatus leads in the whole Chinese car trade at worker's location. The second is that staff's technology is really up to the mark, the field people's livelihood shop of the scene is in the nationwide skill match that Toyota producer holds, EM (the express service of Guangfeng) Obtain national the 6th place, GR (generally maintain) Obtain the national good result of the 3rd place, the medals and trophies obtained are all in the exhibition cupboard of customer's rest area. The maintenance of 4S shop maintains the operation of paying attention to the procedure, all technicians do according to the fixed process, every movement is that strict requirements make sure in the location. Operating one originally to need to take 40 minutes it only take 20 minutes now, have shortened by half totally. It is all to it listens to explanation of him to be very convinced in I for me to think at that time, I reach the intersection of workshop and asking workshop executive for, maintaining procedure by one ingenious afterwards, sit before the floor glass of the rest area watching procedure of other vehicle maintenance, the procedure was not omitted, the time told manager Wang time differs by 2 -About 3 minutes. We come to the car wash again subsequently, has edited and nipped the table below small, it only took 12 minutes to go out with the car after finishing washing for a car to enter, the washing the time of car to improve by 8 minutes of 20 minutes, is adding the end for 3 minutes when examines than before. A car maintained the time to maintain scheduled time has been improved by 30 minutes than before now. Until the intersection of Guangfeng and original stipulated time calculate one car maintain, take 35 probably now 65 minute 40 minutes. Through the explanation of nearly 10 minutes, make my lady approve the working efficiency of 4S shop deeply, and the leaving to that the after-sale service of 4S shop proposed resting assured after very high appraisal. Subsequently, have grouped into and carried on the deep interview to manager Wang about the after-sale service of 4S shop small. In order to dispel car owner's misunderstanding to 4S shop, the wide vapour Toyota's scene field people's livelihood shop has made a large amount of work. , to the shortage of the car knowledge, it is unable to avoid causing some misunderstanding because of the Chinese car owner, especially maintenance service respect, so 4S shop lasts three o'clock to make great efforts to come doubt of giving up the car owner. First, maintaining and building floor glass near the workshop, the car owner can watch the state of seeing one's own pet car at the same time. Second, 4S shop has appointed the specialized maintenance technician to make explanations to the car owner querying. Third, 4S shop holds and maintains course of the school regularly every Saturday, invites the car owner to listen to the teacher. Had never stopped since open in 06. Get the extensive praise of the car owner because to these assurance of the detail in every possible way, the wide vapour Toyota's scene field people's livelihood shop is appraised as too " The wide vapour Toyota top ten shop " .